Table of Contents General Orientation .....................................................................................................................................7 Section 1: Introduction ............................................................................................................................7 Welcome ..............................................................................................................................................7 Home Health Overview........................................................................................................................7 Agency Mission and Philosophy ..........................................................................................................8 Overview of the Agency.......................................................................................................................8 Organizational Chart ........................................................................................................................8 Scope of Services..............................................................................................................................9 Geographic Coverage .......................................................................................................................9 How to Access Agency Policies and Procedures..............................................................................9 Section 2: Agency and Employee Commitment and Responsibilities ..................................................10 Community and Customer Relations.................................................................................................10 Discrimination and Harassment ........................................................................................................10 Nondiscrimination Requirements .....................................................................................................10 Reasonable Accommodation .............................................................................................................11 Pregnant Workers Fairness Act .........................................................................................................11 Lactation Accommodations ...............................................................................................................11 Drug-Free Workplace .........................................................................................................................12 Smoke-Free Workplace......................................................................................................................12 HIPAA and Confidentiality .................................................................................................................12 Professional Conduct .........................................................................................................................18 Attendance.........................................................................................................................................19 Professional Appearance and Dress Code.........................................................................................19 Telephone Usage ...............................................................................................................................19 Telephone Courtesy ...........................................................................................................................20 Quality Assessment Performance Improvement (QAPI) ..................................................................20 Patient/Client Complaints .................................................................................................................22 Fraud and Abuse in Home Care .........................................................................................................22 Business Ethics ...................................................................................................................................23 Patient/Client Care Ethics ..................................................................................................................23 Ethics Committee ...............................................................................................................................24 Cultural Diversity ...............................................................................................................................24
