Table of Contents General Orientation .....................................................................................................................................4 Introduction .............................................................................................................................................4 Welcome to a Texas Medicare Certified Home Health Agency ..........................................................4 What is Licensed and Certified? ......................................................................................................4 Overview of the Agency.......................................................................................................................4 Scope of Services..................................................................................................................................4 Agency and Employee Commitment and Responsibilities .....................................................................5 Discrimination and Harassment ..........................................................................................................5 Quality Assessment Performance Improvement (QAPI) ....................................................................5 Patient/Client Complaints ...................................................................................................................5 Fraud and Abuse in Home Care ...........................................................................................................6 Human Resources and Personnel Administration ..................................................................................6 Employee Education ............................................................................................................................6 Drug Free Workplace ...........................................................................................................................7 Employee Orientation..........................................................................................................................7 Employee Supervision .........................................................................................................................7 Delegation ............................................................................................................................................7 Nursing Peer Review ............................................................................................................................7 Compensation ..........................................................................................................................................8 Jury Duty ..............................................................................................................................................8 Clinical Orientation ......................................................................................................................................9 Professional Direct Care Staff ..................................................................................................................9 Advance Healthcare Directives............................................................................................................9 Informed Consent Process ...................................................................................................................9 Patient/Client Rights and Responsibilities ........................................................................................10 Abuse, Neglect, and Exploitation ......................................................................................................10 Transfer and Discharge Notices .........................................................................................................10 Infection Control ................................................................................................................................11 Management of Information- Medical Record .................................................................................11 Provision of Care ................................................................................................................................12 Admission and Recertification...............................................................................................................13 Advance Directives ............................................................................................................................13
