Handbook

Orientation Handbook

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The employee is expected to exhibit a high degree of personal integrity at all times. This involves sincere  respect for the rights and feelings of others and refraining from behavior that might be harmful to you,  your co-workers, and/or the Agency.

Your conduct reflects on the Agency, consequently you are encouraged to observe the highest standards  of professionalism.

Licensed professionals are expected to know their professional practice acts and standards, and practice  within the scope of them.

Attendance
Please notify your manager/supervisor if you must miss work or will arrive late because of an illness or  some other reason. Arrangements must be made to handle the workload so notification must be in advance if possible. 

Employees who have multiple or extended absences may be required to submit a written doctor’s excuse.

The Agency recognizes that the cultural values and/or religious beliefs of employees may periodically  require an adjustment of certain work responsibilities and obligations.

The Agency will attempt to make  accommodations to requests from employees that can be justified based on cultural values and/or religious beliefs.

If a staff does not have any scheduled shifts for a maximum of 15 days, the staff is obligated to pick up assigned shifts in other areas of need for Lyxx Care to remain gainfully employed or submit a voluntary resignation.
If staff does not work any shift or submit valid reason in writing for declining shifts to the office, staff will be terminated from employment based on job abandonment by 3 working days post notification.

Voluntary resignation is subject to rehire but termination based on job abandonment is not rehirable.

The reason for declining shifts is subject to approval by the administrator for it to be valid and accepted.    

Professional Appearance and Dress Code
The Agency requires high standards of cleanliness and good grooming. Your personal appearance  reflects on the Agency and needs to project a professional image and credibility that the patients/clients  expect from the Agency.

Avoid extremes in personal grooming and dress while at work and while on agency business.  Management and office based personnel are to dress in business/office attire.

Questions regarding appropriateness of clothing or appearance should be addressed to the  manager/supervisor.


Telephone Usage  
Patient/Client Home

  • The patient’s/client’s telephone should never be used for personal phone calls.
  • If you must call the Agency ask permission.
  • Do not release a patient’s/client’s phone number.

Last updated: 04/28/2025 4:00 PM