General Guidelines .........................................................................................................................90 In-Services ......................................................................................................................................90 Professional Conduct .....................................................................................................................90 Patient’s/Client’s Rights ................................................................................................................91 Confidentiality................................................................................................................................91 Communication Skills .....................................................................................................................91 Guidelines for Effective Communication ...................................................................................92 Barriers to Effective Communication ........................................................................................93 Provision of Care ................................................................................................................................93 Home Health Aide Care Plan .........................................................................................................93 Home Health Aide Visit Note .........................................................................................................93 Reporting Patient/Client Observations .........................................................................................94 Guidelines for Charting ..................................................................................................................94 Approved Medical Abbreviations ..................................................................................................94 Communication Note .....................................................................................................................95 Tips for Time Management............................................................................................................95 Supervision of Aide Services ..........................................................................................................95 Safety .................................................................................................................................................96 Personal Safety ..............................................................................................................................96 Equipment Safety ...........................................................................................................................96 Oxygen Safety ................................................................................................................................97 Bathroom Safety ............................................................................................................................98 Life Threatening Emergency Guidelines ........................................................................................98 Abuse, Neglect, and Exploitation ..................................................................................................98 Exposure Control/Work Practice Controls ..................................................................................100 Cleaning Equipment .....................................................................................................................101 Death and Dying...............................................................................................................................101 Overview ......................................................................................................................................101 Death and Dying Summary Sheet ................................................................................................102