• Areas of dishonesty include theft, misrepresentation of hours or visits worked, and/or misrepresentation of expenses incurred. • The employee’s conduct reflects on the Agency; therefore, employees are encouraged to observe the highest standards of professionalism. • Gifts or money should not be solicited from the patient/client or family. • Employees are not to borrow from or lend money to patients/clients. • Smoking is not allowed in the patient’s/client’s home. Patient’s/Client’s Rights Home health aides must respect the patient’s/client’s rights when giving care. How to do this. • Treat the patient/client with respect. Call the patient/client Mr., Mrs., or Ms. as appropriate. • Speak respectfully when talking with the patient/client. • Treat the patient’s/client’s property with respect. Property includes clothing, furniture, home, etc. • Inform the patient/client what you are about to do when providing care. • Provide the care as if the supervisor is observing and checking the skills. • The patient/client can refuse all or part of care. • Maintain confidentiality. A breach of confidence by the home health aide may be grounds for legal and/or disciplinary action. Confidentiality Due to the nature of your work, you will be exposed to sensitive and confidential information. This information must never be used as the basis for social conversation or gossip. Failure by an employee to observe confidentiality may result in disciplinary action up to and/or including termination. Communication Skills The Agency encourages all employees to work together as a team. To achieve this goal, it is necessary to have open communication. Concerns and suggestions with possible solutions should be brought to the attention of the supervisor. Bringing these concerns immediately to the supervisor, allows the issues to be addressed and resolved quickly.
