Communication – The exchange of information between two or more people. Four basic elements of communication are: • Sender • Receiver • Message • Feedback – check understanding Verbal Communication – Using words and language. Nonverbal Communication – Sending messages without the use of words such as body language (gestures, posture, facial expressions), touch, tone of voice, and smells. Guidelines for Effective Communication • Introduce yourself to the patient/client. • Explain all tasks to the patient/client in a way they can understand. • Respect others. • Use tact. Think before you speak. • Give and receive feedback. This lets you know that the message was understood. Ask for clarification as needed. • Verbal and nonverbal messages must match. Be aware of your body language. • Control the volume of your voice. Use pleasant, friendly, and courteous tone. • Speak clearly. • Face the individual with whom you are talking. • Communicate to the patients/clients in writing, or with a spelling board or picture board if necessary. • Use good listening skills. • Focus on what is being said. • Be open to other viewpoints. • Avoid being judgmental. • Be aware that words can hold different meanings for different people. • Repeat what you heard in your own words. • Be aware of the speaker’s emotions. • Control your responses, even if the other person is rude or difficult.
